Reactivate a student account

userXello AdminTime2 minutes

If a student’s account has been set to inactive, you can reactivate it from their student profile in Xello. Reactivating students means they’ll show up on reports and in student lists.

The process of managing student accounts in Xello depends on if your site has nightly data transfers or is on a less frequent data transfer schedule.

Nightly data transfers

If your site does nightly data transfers then student accounts are managed through your school's Management Information System (MIS). Ensure the student is at the correct site in your MIS and changes will be reflected in Xello the next day.

Scheduled data transfers

If your site is on scheduled data transfers and you need to make changes to student accounts between transfers:

  1. In the search bar located at the top of any page in your educator account, enter the student's name or ID.
    Search bar in Xello educator account highlighted with cursor hovering
    Click to enlarge
    Search bar in Xello educator account highlighted with cursor hovering
    tipTip: Alternatively, from the left menu, click Students and select Student list to browse the full list of students.
  2. Click on the student's name. The About student tab of their profile opens.
    Click to enlarge
    pointer hovering over search bar
    • By default, deactivated students are hidden until you press ENTER on your keyboard while searching.
  3. From the top right of the student profile, click Options and select Reactivate account.
  4. Click OK to confirm your choice.
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