Reset forgotten passwords

userEducator & Xello AdminTime3 minutes

There are so many passwords online to remember! So if you or your student forget your password to access Xello, you can reset it again through a reset link by email.

Reset passwords via email

To reset a forgotten student or educator password, click on the Having trouble signing in? link on the Sign In page. The user will receive an email with password reset instructions.

warningWarning: This registration link expires seven (7) days after being sent. If it's expired, get in touch with the administrator who sent you the link to have it sent again.

Reset student passwords

If a student doesn't have an email address associated with their Xello account, an educator can reset their password for them.

To reset a student’s password:

  1. In the search bar located at the top of any page in your educator account, enter the student's name or ID.
    Search bar in Xello educator account highlighted with cursor hovering
    Click to enlarge
    Search bar in Xello educator account highlighted with cursor hovering
    tipTip: Alternatively, from the left menu, click Students and select Student list to browse the full list of students.
  2. Click on the student's name. The About student tab of their profile opens.
    Click to enlarge
    pointer hovering over search bar
  3. Click Options and select Create Temporary Password.
    Educator account with student profile open. Options menu open with cursor hovering over Create Temporary Password
    Click to enlarge
    Educator account with student profile open. Options menu open with cursor hovering over Create Temporary Password
    • If the student already has a temporary password and hasn't used it to create their own, it will ask if you're sure you want to reset the password.
  4. Click Yes to make a temporary password. Record it and provide it to the student.
  5. When the student logs in with their temporary password, they will be prompted to create their own.
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